Arquitectura de "Valentina"

flowchart LR
    START([📞 Llamada entrante]):::start --> ROUTER

    ROUTER{{"Router · Recepción
identifica RUT + clasifica"}}:::router

    ROUTER <--> TAR["💳 Tarjetas"]:::area
    ROUTER <--> CTA["🏦 Cuentas y Transferencias"]:::area
    ROUTER <--> INV["📈 Inversiones"]:::area
    ROUTER <--> CRE["📄 Créditos"]:::area
    ROUTER <--> BCI["🔐 BciPass / Seguridad"]:::area
    ROUTER <--> SEG["🛡️ Seguros"]:::area
    ROUTER <--> OTR["🅿️ Otros · general"]:::area

    TAR --> SELF[["✅ Autoservicio
informa / guía la App Beceí"]]:::self
    CTA --> SELF
    INV --> SELF
    CRE --> SELF
    BCI --> SELF
    SEG --> SELF
    OTR --> SELF

    TAR --> EXE(["🙋 Ejecutivo humano
end_call + contexto"]):::exe
    CTA --> EXE
    INV --> EXE
    CRE --> EXE
    BCI --> EXE
    SEG --> EXE
    OTR --> EXE

    classDef start fill:#fbed00,stroke:#d6c900,color:#1a1a1a,font-weight:bold;
    classDef router fill:#005a8c,stroke:#005a8c,color:#ffffff,font-weight:bold;
    classDef area fill:#e6f3fb,stroke:#007ebf,color:#005a8c;
    classDef self fill:#e7f7ee,stroke:#00a94b,color:#1a6b3a;
    classDef exe fill:#ffffff,stroke:#6b7280,color:#4a5260;